BK DIAGNOSTICS

Support

BK Diagnostics support

For setup, compatibility and troubleshooting help, contact Brody at support@bkdiagnostics.com.au.

Support is available for BK Diagnostics installation, licence access, CAN interface setup, machine compatibility, connection problems, live-data display, fault-code information and CSV exports.

What to include in your email

  • Your device: Mac, Windows or Android Tablet
  • Your BK Diagnostics version
  • Machine brand, model and year
  • Engine make and model, if known
  • CAN interface and diagnostic cable being used
  • A clear description of the issue
  • Screenshots, exported CSV evidence or photos of the diagnostic connector where relevant

Quick connection checks

  1. Connect the supported CAN interface and the correct machine cable.
  2. Turn the machine ignition on and confirm the diagnostic connector has power.
  3. Open BK Diagnostics and select Auto Connect.
  4. If no data appears, note the status shown in the app and send the details to support.

BK Diagnostics is a read-only diagnostic tool. Available information depends on what the connected machine broadcasts over its SAE J1939 network.